Role - Equipment Service Officer

Are you an experienced administrator with a passion for helping others and delivering excellent customer service? Join our fabulous Equipment Service team at MND Victoria and make a meaningful difference every day.

Our Equipment Service provides essential aids - like wheelchairs and electric beds - on loan to people living with motor neurone disease (MND). We're seeking a positive, proactive team player to support this vital service.

As an Equipment Service Officer, you’ll work within a dedicated team of six to coordinate the smooth delivery, collection, and tracking of equipment, ensuring it reaches those who need it - safely and promptly.

Key responsibilities include:

Processing equipment requests and returns via our CRM (currently Salesforce)
Liaising with clients, families, and allied health professionals
Scheduling and coordinating equipment movements
Cleaning and preparing equipment for dispatch
Supporting general office operations

To be successful, you’ll bring:

A qualification in business administration (or equivalent experience)
Excellent customer service and communication skills
A "can-do" attitude and strong team ethic
Great computer skills and attention to detail
Willingness to learn about disability aids and assistive equipment
A passion for working in a not-for-profit community-focused organisation

Why join us?

Be part of a supportive, vibrant team
Work that matters - helping people live better with MND
Salary packaging to boost your take-home pay
Generous salary range and permanent full-time stability

Interested?

For more information, contact Amy Schneider at aschneider@mnd.org.au or 0422 325 581. Download the position description below.

Apply by 9am, Monday 5th October 2026 by sending your application (including a response to the key selection criteria) to aschneider@mnd.org.au

Please note applications that do not address the key selection criteria will not be considered.

View the position description